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How We Handle Your Account Data and Legal Queries

We keep your account details, payment records and session logs in line with the data-protection rules that apply where you register.

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h5myr How We Handle Your Account Data and Legal Queries
LEGAL CONTACT

How to Reach Our Compliance and Privacy Officers

If you need to make a formal data request, ask about retention periods, withdraw consent, request deletion, or submit a legal query, start with the channel…

Email Support Send data-access, correction or deletion requests to our privacy officer at [email protected].
Live-Chat Escalation Open the chat widget at the bottom right of any page and select Legal…
Phone Verification Line For urgent account-suspension disputes or payment-hold issues that involve legal or regulatory questions, call…
DATA PRACTICES

What We Collect, Store, Share and Protect

We gather the minimum data needed to verify your identity, process deposits and withdrawals, prevent fraud, and meet regulatory reporting requirements.

Registration & Identity Data

When you open an account we ask for full name, date of birth, email address, phone number and residential address. We verify this information against your ID document and may request additional proof of address if the payment method or withdrawal amount triggers enhanced due-diligence rules. Identity records are retained for seven years after account closure to comply with anti-money-laundering and tax-reporting obligations in Malaysia.

Transaction & Payment Logs

Every deposit, withdrawal, bonus award and bet settlement generates a timestamped ledger entry that records the amount, payment method, session ID and IP address. We keep these logs for seven years to resolve disputes, produce audit trails for regulators, and reconstruct account balances if a technical error occurs. Payment partners including Touch 'n Go, GrabPay, Boost and FPX share transaction references and success codes with us but do not send us your card or e-wallet PIN.

Session & Device Tracking

When you log in we place a session cookie on your browser and record your device type, operating system, screen resolution and IP address. These data points help us detect unusual login patterns, prevent account takeovers, and optimise the lobby layout for your screen size. Session cookies expire after thirty minutes of inactivity; persistent cookies that remember your language preference last up to one year unless you clear them manually.

Marketing & Communication Preferences

If you tick the box to receive promotional emails, SMS or push notifications during registration, we store that consent flag and use it to send bonus announcements, game launches and account updates. You can withdraw consent at any time by clicking the unsubscribe link in any email or adjusting notification settings in your dashboard. We stop sending promotional messages within forty-eight hours of withdrawal, though transactional alerts such as deposit confirmations and withdrawal approvals continue because they are part of the core service.

Third-Party Disclosure & Legal Orders

We do not sell or rent your personal information to advertisers or data brokers. We share account data only with payment processors, game-studio partners who need session IDs to run their titles, and cloud-infrastructure providers who host our database under strict confidentiality agreements. If a court order, regulatory subpoena or law-enforcement request compels us to disclose records, we comply with the order and notify you unless the order forbids such notice. We also report large or suspicious transactions to the relevant financial-intelligence unit as required by anti-money-laundering law.

Your Rights: Access, Correction, Deletion

You have the right to request a copy of all personal data we hold about you, correct inaccurate records, restrict processing for specific purposes, or ask us to delete your account and associated data. To exercise these rights email [email protected] with your username and a scanned ID. We respond within seven business days for simple requests; full data exports and deletion tasks take up to thirty days. Note that we must retain transaction logs for seven years even after account deletion to meet legal obligations, but we anonymise your name and contact details in those archived records.

Frequently Asked Legal and Privacy Questions

Below are the questions our support and compliance teams hear most often about data handling, account access, cookie use, record retention and how to request changes. If your question is not covered here, email [email protected] or open a live-chat ticket under the Legal category.

We ask for full name, date of birth, email, phone number and residential address during sign-up. We also request a government-issued ID to verify your identity and may ask for proof of address if your payment method or withdrawal amount triggers enhanced due-diligence checks required by anti-money-laundering regulations.

Transaction logs including deposits, withdrawals, bonus awards and bet settlements are retained for seven years after account closure to meet anti-money-laundering, tax-reporting and dispute-resolution obligations. We anonymise your name and contact details in archived records so they can no longer identify you personally, but the ledger entries remain intact.

Yes. Email [email protected] with your username and a scanned copy of your ID. We will send you a structured data export within seven business days for simple requests; larger exports that include full session logs and correspondence history may take up to thirty days depending on the volume of records involved.

We do not sell or rent your personal information. We share data only with payment processors, game-studio partners who need session IDs, and cloud-infrastructure providers under strict confidentiality agreements. We also disclose records when compelled by a court order, regulatory subpoena or law-enforcement request, and we report suspicious transactions to the financial-intelligence unit as required by law.

We place a session cookie when you log in to maintain your authenticated state; it expires after thirty minutes of inactivity. We also use a persistent cookie to remember your language preference and device settings; it lasts up to one year unless you clear your browser cache. You can disable cookies in your browser settings, but doing so will log you out after every page load.

Email [email protected] with your username, a scanned ID and the subject line Account Deletion Request. We will close your account, anonymise your name and contact details, and stop all marketing communications within seven business days. Note that transaction logs must remain in our archive for seven years to meet regulatory obligations, but those archived records will no longer identify you personally.

For formal data requests, privacy queries or legal questions, email [email protected]. For urgent account-suspension or payment-hold disputes that involve regulatory issues, call the phone number listed in your account dashboard under Contact during weekday business hours. Live-chat agents can also route legal queries to the compliance desk, though formal requests still require email verification for security reasons.

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