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Privacy Policy for Your h5myr Account

One privacy policy covers how we handle your h5myr account data, wallet records for Touch 'n Go, GrabPay, Boost dan FPX, cookie choices and lobby activity from Speed…

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What We Collect and Why

h5myr Service availability depends on jurisdiction. It is the user's responsibility to check local law before access.

This policy sets out how we collect data when you create an account, verify your profile, use the wallet, contact our team or enter the lobby from Malaysia. We may process your name, contact details, login records, device signals, payment references, game session logs and messages

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you send us. We use that data to run your account, confirm wallet activity, answer privacy requests, protect access, meet record-keeping duties and apply our terms. Eligibility and access depend on local law and are available where local law permits. We limit access to staff who
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need the data for account or privacy work, and we keep records only for as long as required for those purposes or legal duties.

Service availability depends on jurisdiction. It is the user's responsibility to check local law before access.

CONTACT PATHS

Reach Us About Privacy Requests

Privacy questions should reach the team that can check account records, not a general inbox with no context.

SECURE HANDLING

How Your Data Is Handled

Our privacy work follows practical account controls: limited staff access, verification before changes, clear retention rules and security checks around login and wallet records.

Data We Need

We collect only data that supports account access, wallet checks, session records, support replies and legal duties. Extra documents are requested only when verification cannot be completed through existing records.

Cookie Controls

Cookies help keep you logged in, remember device sessions and flag unusual access attempts. You can adjust browser settings, though some account or wallet features may not work as expected.

Account Protection

Password checks, session monitoring and verification steps reduce the chance of unauthorised access. If we detect unusual activity, we may pause changes until your identity is confirmed.

Retention Periods

Wallet, support and account records are kept only for operational needs, dispute handling and legal duties. When a record is no longer required, we remove it or separate it from direct identifiers.

Change Requests

You can ask us to correct contact details, update profile data or review records linked to your account. We verify ownership before making changes to protect your privacy.

Sharing Limits

We share data only with service providers needed for hosting, security, payments, support or legal handling. They receive the minimum needed to perform that task for your account.

Privacy Questions Before You Join

This FAQ explains the privacy choices you have before and after opening an account. It covers access requests, correction, deletion, cookies, payment records and how we verify you before acting. If your question involves legal eligibility, remember that access depends on local law and is available only where local law permits.

We collect account details such as name, contact method, login records, device signals and verification data. We also keep wallet references and session logs needed to run the account and answer privacy requests.

Payment records help us match wallet activity to your account, check disputes and meet record-keeping duties. We do not use those records for unrelated sharing, and access is limited to staff handling wallet or privacy work.

Yes. Send a request through live chat or email and include the account detail you use to log in. We verify ownership first, then prepare the data we can lawfully provide.

Tell us which field needs correction and provide proof where needed, such as an updated contact detail. We check the request against account records before changing data tied to your profile.

You can ask for deletion, and we will assess what can be removed. Some wallet, dispute or legal records may need to remain for a set period before we can erase or separate them.

Cookies may record session status, device signals and pages used inside the account area. They help with login continuity and security checks, and you can manage many cookie settings through your browser.

Use live chat for quick routing or email for detailed requests. Share your account contact detail and the privacy issue, but do not send passwords, one-time codes or private banking credentials.

Privacy Policy for Your h5myr Account

Reach Us About Privacy Requests

How Your Data Is Handled

Data We Need

Cookie Controls

Account Protection

Retention Periods

Change Requests

Sharing Limits

Privacy Questions Before You Join

01 What personal data do you collect when I open an account?

02 How do you use Touch 'n Go, GrabPay, Boost dan FPX records?

03 Can I ask for a copy of my account data?

04 How do I correct data that is wrong?

05 Can I ask you to delete my account data?

06 Do cookies track my lobby activity?

07 Who should I contact about privacy concerns?

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